SENIOR PEOPLE OPERATIONS SPECIALIST

Description

SENIOR PEOPLE OPERATIONS EXECUTIVE

Who We Are

MFS Africa is the leading digital payments platform in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to African consumers and businesses. MFS Africa connects over 320 million mobile money users across Africa through its platform, which enables cross-border payment for mobile money networks, banks, money transfer operators, and large corporates.

As a fintech company, we strive towards elegance and simplicity in everything we do. Our mission is to make borders matter less, and our values are to simplify, care, and be revolutionary. We pride ourselves on world- class operations and a distributed team. Our offices include Abidjan, Accra, Johannesburg, Kampala, Lagos, London, Nairobi, and Port-Louis, and many employees work remotely from locations where we do not have offices. We are regulated by the FSC in Mauritius, BoG in Ghana, BoT in Tanzania, and FCA in the UK.

The MFS Africa team has doubled in the past year and continues to grow rapidly. Our people are talented, curious, and the reason is our company does exceptional things. Excellence in nurturing our people and their passions is foundational to our success as a business.

The Role

The learning & career development executive is responsible for managing the learning & development, performance management and career management Lifecyle ensuring development and delivery of initiatives that improve employee performance.

Key Responsibilities

Onboarding/Induction:

Implements new hire orientation and employee recognition programs.

Ensure new hires get necessary job information from hiring manager (JD, OKRs etc)

Have one month & 6 months check in with new hires.

Ensure new hires go through the compliance training.

Conduct stay interviews.

Employee Relations:

Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters the Employee Experience Director

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Develop and share the People Operations Newsletter

Carry out Business partnering with Heads of Departments

Develop and deploy Employee Engagement initiatives.

Learning & Development:

Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.

Conduct Training need analysis and post training assessment.

Management of the Absorb LMS platform.

Calendar and content development as well as training curriculum

Develop Learn and Development strategies.

Performance Management:

Ensure and assist employees to set smart goals & Quarterly OKRs

Ensure probationary appraisals are conducted as and at when due

Manage the PM Cycle

Assist Team leads and departmental heads with Performance Improvement Plans when needed.

Career Management:

Design and development of competency framework

Career management across all levels

Succession Planning

Design and management of graduate training program

Compliance:

Ensure compliance to all/any training.

Review, development and driving of People Operation Policies

Ensure remittance and compliance to the local training regulations (ITF)

Any other duties assigned.

Educational qualification and key skills

• Minimum of a BSC/HND from a reputable institution

• Minimum of 5 years’ experience in Human resources with strong skill set in Learning & Development & Performance Management

• Good communication, interpersonal skills and stakeholder management.

Why work for us

• We are the cutting edge of fintech in
• We are highly innovative and were ranked by Fast Company as one of the most innovative companies in the world
• Attractive package including flexible benefits and competitive remuneration,
• Massive growth potential
• We operate a flexible remote working and unlimited leave

• We solve relevant problems for Africa and the world and are building the MFS Africa Hub (Baxi Bu) into a payment infrastructure designed to transcend generations.
• We have a very diverse work environment with over 30+ nationalities represented and continually strive to build a culture of caring and execution.